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Remote Support

For existing clients

Remote support from a local technician

This page is for current Complete Computing Solutions clients who need help with a computer problem. Our remote support agent lets a CCS technician securely connect to your PC, see what you are seeing, and fix the issue without waiting for an on-site visit.

Not a client yet? The agent only works for businesses we already support. Get in touch and we will talk through the right plan for you.

Download the support agent Call (903) 306-1269

For Windows PCs. Only run the agent when a CCS technician has asked you to.

IT technician wearing a headset working a remote support session at a two-monitor workstation

How remote support works

Three steps, a few minutes, and a real person on the other end.

01

Download the agent

Use the download button above to save the CCS support agent to your Windows PC. Put it somewhere easy to find, like your desktop.

02

Run the installer

Open the file you downloaded and follow the prompts. If Windows asks whether to allow changes, choose Yes so the agent can finish setting up.

03

Call us

Call (903) 306-1269 and let the technician know the agent is installed. They will connect to your computer and take it from there.

Ready for IT that actually watches your business?

Call (903) 306-1269 or send us a message — a local technician, not a call center, will get right back to you.

Contact Us Call (903) 306-1269